One of the removal guys was rude and hurtful to my wife, who was dying of cancer at the time of our move, because she complained about the way stuff that was precious to her was being handled. Additionally a table was badly damaged in the move which we reported shortly after. I was told someone would get back to me. Still waiting over year later. UPDATE: I see now that the owner of the business has responded saying that I should have complained at the time. I did, and the youth that was so rude to my wife was sent out to the van and told to stay there by the foreman in charge (thereby acknowledging the rudeness). As to the damage to the table, I DID ring the office to complain and I was told that it would be investigated and they would get back to me. 2 years later, still not heard anything. I've now paid to have it repaired myself. As for me getting the wrong removal firm the date was Dec 2016. The name Jetley/Humphrey.
Fair price. Great service. Professional and quick. Thank you for all your help in making our move go smoothly.
I contacted Margaret at J A Barber removals on 27th April with a moving date of 31st May 2018 from London to Shropshire. Ample time you would think to arrange what was to be a very simple move... how wrong was I!!3 weeks later after filling in a 3 page form and several phone calls I still had no answer. I finally received a call from Joe 2 WEEKS before my move, informing me that because I had mentioned I may be flexible by 1 day that he had given away my date of 31st and could I do the 7th JUNE!!!!! Anyone who has ever uprooted their life and moved will know how important it is to have everything organised around your completion date..I am a single 61 year old and this is not easy for me, you would think a removal company would also be acutely aware, well not J A BARBER!!!Joe fully admitted his wrongdoing and said it was because I had not finalised the date.. bit difficult without a quote JOE!! I was then offered BANK HOLIDAY FRIDAY!! Perfect day to travel as everyone who has any sense knows and the exact reason i had booked the Thursday!!!!!! Despite my pleading and tears Joe decided that he had no solution and so he put the phone down on me!!!! Great customer service Joe!!!I rang back and surprise surprise no one would answer. so I told Margaret and Joe exactly how unprofessional and poor I thought their company was by answerphone, and assured them I would be passing on my opinions to anyone who asked for it.!!! Margaret and Joe took this as a threat and then proceeded to THREATEN ME with legal action!! I believe in freedom of speech and I also believe that when you receive such shoddy treatment at a time of such stress and upheaval you should not take it lying down.J A BARBER have made my move WAY more stressful and upsetting than it should have been and i have the right to express that opinion of them based on my treatment. After all that is what a review site is for, right?This story does have a happy ending though. I have found a wonderful company who are moving me on 31st for 560 inclusive of vat!! AND they gave me a quote within 3 minutes over the phone!! (Lesson to be learned Joe!!)I am not in the business of sullying peoples reputations, but in an age of such competitiveness, and when stress levels are sky high I feel the very least a company can do is be honest with you in the beginning, and give you the chance to make other arrangements.Relying on the old adage that you have been in the business 32 years and are well respected doesnt cut it Im afraid. You are only as good as your last job and this was not a moment of glory Margaret & Joe!!!!I leave you to make up your own minds about J A Barbers, I personally know my opinion!
Really great company, arranged a removal date with short notice and unfortunately our solicitors messed up and date had to be delayed. Barbers helped us arrange another date and everything ran smooth. 3 guys worked tirelessly on the day. Excellent service, highly recommended. Thank you.
Joe carried out a house clearance for us recently. He went to view the property the day after I spoke to him and gave us a firm quote (something most other house clearance people refused to do - only giving estimates based on a daily rate instead).The price was fair and we were very happy with the service. The house was cleared completely in accordance with our instructions and it was done quickly.I hope we won't need to clear anyone else's house but if we did, I wouldn't hesitate to ask JA Barber to do it.
J A Barber Removals is a UK Moving Company based in Shrewsbury, West Midlands. J A Barber Removals is located at 19 Langford Green, Shrewsbury SY1 3JP, UK.
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